Terms of Service

Welcome to Askbnb™ ("Service"), operated by Digital CX Partners, LLC ("Company," "we," "our," or "us"). By accessing or using our Service located at https://askbnb.ai/, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Service.

1. Introduction

1.1 Company Information

Company Name: Digital CX Partners, LLC
Registered in: California, United States

1.2 Service Overview

Askbnb™ is a Retrieval Augmented Generation (RAG) platform designed for Airbnb hosts. The Service lets users ingest and vectorize data about their rental properties, store it in a vector database, and query it using modern generative AI models. Users may publish collections to a dedicated hosted URL to share with guests.

The Service includes access to the following products:

AI chat
Retrieval Augmented Generation (RAG)
Hosted deployments of RAG‑enhanced LLMs on dedicated URLs

1.3 Acceptance of Terms

By using our Service, you represent that you are at least 18 years of age or the age of legal majority in your jurisdiction, whichever is greater. If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms. By using our Service, you agree to comply with and be bound by these Terms.

2. Description of Service

2.1 Features and Functionality

Askbnb™ provides vectorization, storage, querying, and sharing of data through our platform. The Company may modify, update, or discontinue any aspect of the Service at any time with or without notice. While we strive to provide a reliable service, we do not guarantee that the Service will be uninterrupted, error-free, or completely secure.

2.2 User Responsibilities

Users are responsible for:

Maintaining the confidentiality of their account credentials
All activities that occur under their account
Ensuring that their use of the Service complies with all applicable laws and regulations
The content they upload to the Service
Maintaining appropriate backup copies of their data

3. Account Registration

3.1 Registration Process

To create an account, users must provide accurate and complete information, including but not limited to:

Full Name
Email Address

3.2 Account Security

You are responsible for maintaining the security of your account. We recommend:

Using strong, unique passwords
Not sharing your account credentials with others
Logging out of your account when using shared devices
Notifying us immediately if you become aware of any unauthorized use of your account

3.3 Account Termination

Users can close their account at any time. Upon account closure:

Any hosted URLs will be removed immediately
You will not be charged hosting fees for subsequent months
Your data will be retained for 30 days, after which it may be permanently deleted

We reserve the right to suspend or terminate any user's account at any time, with or without notice, for any reason, including but not limited to:

Violation of these Terms
Suspicious activity
Non-payment
Prolonged inactivity
Upon request by law enforcement or government agencies
For operational requirements

In case of termination by the Company, users will be notified via email. No refunds will be provided for the current billing period except where required by applicable law.

4. Billing and Payment

4.1 Payment Methods

We accept payment via credit card. By providing your payment information, you authorize us to charge your payment method for all fees incurred by you.

4.2 Pay-as-you-go Query Charges

All queries are charged at a flat rate of $0.02 per query from your Pay-as-you-go (PAYG) balance. This applies to all queries made to any of your collections, whether by you or by guests accessing a hosted URL.

You must maintain a positive PAYG balance to use the Service. If your balance reaches zero, queries will be paused until you add funds.

4.3 Hosting Fees

Dedicated URL Hosting: If you publish a collection to a dedicated URL hosted by Askbnb™, a monthly hosting fee of $5.00 per hosted URL applies.

Hosting fees are charged to your credit card on the 1st of each month.
This is a month-to-month arrangement with no long-term commitment.
To avoid being charged, simply delete your hosted URL before the 1st of the month.
Anyone with the URL can access your hosted collection unless you enable an access code.

We reserve the right to modify hosting fees with 30 days' notice to affected users.

4.4 Refund Policy

All purchases are final and non-refundable except where required by applicable law. Hosting fees are non-refundable once charged. PAYG balance funds are non-refundable. In exceptional circumstances, refunds may be considered at the sole discretion of the Company. To request a refund, please contact help@askbnb.ai with your account details and reason for the request.

4.5 Late Payments and Declined Transactions

If a hosting fee payment is declined, we will attempt to process the charge again within 7 days. If the payment is still unsuccessful, your hosted URLs may be taken offline until payment is successfully processed. You are responsible for all charges incurred. We reserve the right to pursue any amounts owed to us.

5. Usage and Restrictions

5.1 Acceptable Use Policy

When using our Service, you agree not to:

Violate any applicable law, regulation, or these Terms
Upload, transmit, or distribute any content that is illegal, harmful, threatening, abusive, harassing, defamatory, obscene, invasive of another's privacy, or otherwise objectionable
Impersonate any person or entity or falsely state or otherwise misrepresent your affiliation with a person or entity
Interfere with or disrupt the Service or servers or networks connected to the Service
Attempt to gain unauthorized access to any portion of the Service or any other systems or networks connected to the Service
Use the Service for any illegal or unauthorized purpose
Use any automated means, including, but not limited to, scripts or bots, to access the Service or extract data
Attempt to reverse engineer, decompile, or disassemble any portion of the Service
Remove any copyright, trademark, or other proprietary notices from any portion of the Service
Resell, duplicate, copy, or exploit any portion of the Service without express written permission from the Company

6. User Content and Data

6.1 Ownership

You retain ownership of the data you upload to the Service. Any data uploaded to be vectorized is solely your data. Askbnb™ does not use, share, or sell your data except as necessary to provide the Service or as required by law.

6.2 License to Use

By uploading content to the Service, you grant the Company a worldwide, non-exclusive, royalty-free license to use, store, and process your content solely for the purpose of providing and improving the Service. This license exists only for the duration of your use of the Service and terminates when you delete your content or your account.

6.3 Data Privacy

User data is protected by the standard data protection policies applied by Google Cloud Storage, available at https://cloud.google.com/transparency. Askbnb™ complies with GDPR and CCPA regulations. For more information on how we collect, use, and protect your data, please refer to our Privacy Policy.

We implement reasonable security measures to protect your data, but no method of transmission over the Internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

7. Intellectual Property Rights

7.1 Company IP

Digital CX Partners, LLC owns all rights, title, and interest in and to the Service, including all intellectual property rights therein. The Service is protected by copyright, trademark, and other laws of the United States and foreign countries. The Askbnb™ name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of the Company or its affiliates or licensors. You may not use such marks without the prior written permission of the Company.

7.2 User IP Infringement

If you believe that your intellectual property rights have been violated, please notify us by contacting help@askbnb.ai. Your notification should include:

Identification of the copyrighted work claimed to have been infringed
Identification of the material that is claimed to be infringing
Your contact information
A statement that you have a good faith belief that use of the material in the manner complained of is not authorized
A statement that the information in the notification is accurate

We will take appropriate actions upon receiving such reports, which may include removing the infringing content and terminating accounts of repeat infringers.

8. Third-Party Services

8.1 Integrations

Askbnb™ does not sell any of your data to third parties. However, the Service may integrate with third-party services to provide certain features. These third-party services may collect information about you when you use the Service. The collection and use of this information is governed by the privacy policies of the respective third-party services.

8.2 Third-Party Terms

Your use of any third-party services integrated with the Service may be subject to the terms and conditions of those services. We are not responsible for the terms or practices of any third-party services.

9. Disclaimer of Warranties

9.1 Service Availability

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, THE COMPANY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not guarantee that the Service will be uninterrupted, timely, secure, or error-free, or that any defects in the Service will be corrected. We are not liable for any downtime or service interruptions.

9.2 Accuracy of Information

Askbnb™ is not responsible for the accuracy, reliability, or quality of the AI-generated responses or any content provided through the Service. The information and content provided through the Service is for general informational purposes only and should not be relied upon for making critical decisions. You acknowledge and agree that you use any information provided through the Service at your own risk.

10. Limitation of Liability

10.1 Damages

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM (i) YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICE; (ii) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICE; (iii) ANY CONTENT OBTAINED FROM THE SERVICE; AND (iv) UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY, WHETHER OR NOT WE HAVE BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE.

10.2 Maximum Liability

IN NO EVENT SHALL THE COMPANY'S TOTAL LIABILITY TO YOU FOR ALL CLAIMS EXCEED THE AMOUNT PAID BY YOU TO THE COMPANY FOR THE SERVICE DURING THE TWELVE (12) MONTH PERIOD PRIOR TO THE EVENT GIVING RISE TO THE LIABILITY.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR CERTAIN TYPES OF DAMAGES. THEREFORE, SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

11. Indemnification

11.1 User Responsibility

You agree to defend, indemnify, and hold harmless the Company, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms of Service or your use of the Service, including, but not limited to, your User Contributions, any use of the Service's content, services, and products other than as expressly authorized in these Terms of Service, or your use of any information obtained from the Service.

11.2 Cooperation

The Company reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defense of these claims. You agree not to settle any matter without the prior written consent of the Company.

12. Force Majeure

The Company shall not be liable for any failure or delay in the performance of its obligations under these Terms due to causes beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemics, epidemics, war, terrorism, riots, civil unrest, government actions, labor strikes, power failures, internet or telecommunications disruptions, or the performance of third parties.

13. Modification of Terms

13.1 Notice of Changes

We reserve the right to modify these Terms at any time. We will inform users about material changes to the Terms via email and/or by posting a notice on our website. Your continued use of the Service after such modifications constitutes your acceptance of the modified Terms.

13.2 Effective Date

Changes to the Terms become effective on the date specified in the notice, but in no event less than 14 days after the notice is provided. If you do not agree to the modified Terms, you must stop using the Service.

14. Governing Law and Dispute Resolution

14.1 Jurisdiction

These Terms are governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law principles.

14.2 Dispute Resolution

Any dispute arising out of or relating to these Terms or the Service shall be resolved exclusively through the appropriate courts located in Los Angeles County, California. You consent to the personal jurisdiction of such courts and waive any objection to such jurisdiction or venue.

15. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the Terms will otherwise remain in full force and effect and enforceable.

16. Waiver

The failure of the Company to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision. The waiver of any such right or provision will be effective only if in writing and signed by a duly authorized representative of the Company.

17. Assignment

You may not assign or transfer these Terms, by operation of law or otherwise, without the Company's prior written consent. Any attempt by you to assign or transfer these Terms without such consent will be null and void. The Company may assign or transfer these Terms, at its sole discretion, without restriction.

18. Contact Information

18.1 Support Channels

For any questions or concerns regarding these Terms or the Service, please contact us at: help@askbnb.ai

18.2 Address

4316 Marina City Dr #1031
Marina del Rey, CA 90292

19. Entire Agreement

These Terms of Service constitute the entire agreement between you and Digital CX Partners, LLC regarding your use of the Service and supersede all prior and contemporaneous written or oral agreements between you and the Company.