Our Story
Brian Morin
"If ChatGPT knew everything about my short-term rentals and how I handle guests, could it replace me for most communication?"
The Spark
In early 2024, a simple question after OpenAI DevDay—Could AI automate an Airbnb business?—and save me from drowning in repetitive guest questions while saving my guests from waiting hours for simple answers.
The Pain
"How do I work the thermostat?" "Where are extra towels?" Every host knows the frustration of being pinged at 11 PM for info that's already in the house guide nobody reads.
The Insight
What if guests could get instant answers from AI that actually knows your property? Not generic chatbot responses, but real answers about your home, your rules, your neighborhood—24/7, without you lifting a finger.
The Solution
Askbnb uses Retrieval Augmented Generation (RAG) to transform everything about your STR rental—house rules, guides, local recommendations, checkout procedures—into an AI concierge that answers like you would, instantly.
The Experience
Guests simply scan a QR code on a fridge magnet or stand and start chatting. No app to download. No registration. No waiting on your slow typing. Just instant answers from ChatGPT—trained on everything about your property.
The Result
Hosts get their time back. Guests get a better experience. Reviews improve. Everyone wins. And it all starts at $5/month per home—less than the cost of one guest messaging you at midnight.
Why Hosts Love Askbnb
We built Askbnb for hosts who are tired of being a 24/7 helpdesk. Your guests get a better experience with instant answers, and you get your time back. It's that simple.
Instant Answers
Guests get answers in seconds, not hours. No more waiting on host response times.
24/7 Availability
Your AI concierge never sleeps, even when you do.
QR Code Access
Simple scan-and-chat. No app to download, no registration, no friction.
Your Knowledge
Trained on YOUR property info, rules, and local tips.
Managing Multiple Short-Term Rentals?
Talk to us about our custom AI solution that handles ALL guest communication within the Airbnb app:
- ✓Sends all standard messages—welcome, follow-up, trash day, checkout, and more
- ✓Monitors EVERY guest message in the Airbnb app to decide if it should respond on your behalf or alert you via Telegram/SMS to respond personally
- ✓Cleaners get day-of SMS reminders for turnovers
- ✓Hosts get email alerts with cleaner payout info based on the complex rules of your pricing matrix
Erika Gill
Real Example: Party Risk Detection
For one of our STRs, instead of auto-sending the standard welcome message to a new reservation, we first send a strong party warning message that the guest must agree to BEFORE we send the welcome message. AI analyzes their response. If AI deems no party risk, it will auto-issue the welcome message. If AI deems party risk or is unsure, instead of responding to the guest, it will send the host (my husband and I) a SMS alert to review and respond.
Still have questions? Check out our FAQ